- How and where do I buy your products ?
- How do I track the order I made with your on-line store ?
- How do I update my Premio?
- How long is the delay before I receive my product ?
- How should I send you back my product if it is faulty?
- What are the shipping costs if I use your on-line store ?
- Why am I missing certain DVB channels? The picture is black with the pop-up ’No signal’ or there is sometimes break-up of the picture and sound distortion.
How and where do I buy your products ?
You can order our products with our secure on-line store on this web site. Payment is made by Banker’s Card or by cheque.
You can also purchase our products in Hypermarkets/Cash & Carry and Specialist Stores such as Auchan, Boulanger, Carrefour, Cora, Darty, FNAC and Leclerc; many professionnal installers will carry them too..
How do I track the order I made with your on-line store ?You can track your order by logging into your account on the CGV web-site .
How do I update my Premio?Go to the menu item "Download" under "Support" to see if there is an update available for your Premio.
1. In "Range" select Standard Definition, Recorders or High Definition according to your Premio.
2. Then select the name of your Premio from "Product".
3. Select "Firmware update" from the list of "Product info". Then follow the instructions of the Update Manual for your device.
How long is the delay before I receive my product ? The delay is counted from the time your order is validated (see Menu "My Account").
It is calculated by adding up the availability delay and the shipping time; the latter can vary between 48h and 72h. How should I send you back my product if it is faulty?You should telephone us for a RMA (Return Materials Authorization) at 03 88 56 53 00.
We will then give you an RMA number which must accompany your product to be returned. Put in proof of purchase too. Then send it all to us at the following address :
CGV
ZA la Vigie
18 rue Theodore Monod
67541 OSTWALD CEDEX04
What are the shipping costs if I use your on-line store ? The shipping costs will be shown when you order an article from our on-line store. The amount depends on the destination.
Our shipping agent is Colissimo.
Whether you order from France or from abroad, we will deliver to your home.
As for destinations which are not mentioned on our site, we invite you to contact us by e-mail, fax or telephone. Your request will be detailed by our staff at once, and we will get back to you as soon as possible. Why am I missing certain DVB channels? The picture is black with the pop-up ’No signal’ or there is sometimes break-up of the picture and sound distortion.The picture breaks up, the sound distorts, or even the screen goes black and ’No signal’ appears. Check with the TDF web-site that your town is covered for good DVB reception : TDF ’ma TNT’, and follow the instructions. If you use an indoor antenna you must be within 10 miles of the transmitter (more or less according to the terrain). Bad analog reception shows up on the TV as ’snow’ (random white and black dots …) and sometimes a ’ghost’ image. With digital reception (TNT in France) the quality is more important than the signal strength. In fact, either you have a perfect image or nothing at all. If you have no signal or break up in the picture you have a problem with your reception. A change in the weather can also induce such picture break up or even a black screen with ’No signal’ appearing.
Aerial installations which were optimized for certain analog channels with filters and amplifiers may well prevent you receiving the new digital channels. Filters are used to eliminate ’ghost’ images and noise, and may well attenuate or even eliminate the digital signals.
You should try your Premio on another aerial at the home of someone who receives the digital channels well, (at the neighbours’, a friends house or the TV shop). Otherwise call up a professional aerial installer to fix up your aerial system for digital reception. You should also check the following points :
• The aerial direction.
• The aerial should be adapted to the frequencies of the digital broadcasts in your area, preferably with a wide bandwidth; use a high gain aerial (15dB => 15 director elements and a good reflector), unless you are within 5 miles of the transmitter. The polarization of French digital broadcasts is horizontal.
• Take off any RF filters which may be present.
• If you have an aerial RF amp, it should not be selective, but rather wide bandwidth to amplify all the channels broadcast.
• The aerial cable should be good quality with good connections everywhere to prevent signal loss.
• Use proper aerial distribution boxes with matched impedance. The old aerial plugs were 9 mm diameter. The official plug diameter for ten years now is 9.52 mm. Check your plugs and sockets.
• If you have a signal echo you should re-orientate your aerial a little or install anti-echo deflector screens..
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